Privacy Policy

JCH Automation Agency ("Company," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website jchsystems.com or use our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services. By using our website or services, you consent to the practices described in this Privacy Policy.

We collect information you provide directly to us, including:

• Full name and business name
• Email address
• Phone number
• Business address and location
• Service inquiries and messages submitted through our contact forms
• Payment information (processed securely through third party payment processors)

We also automatically collect certain information when you visit our website, including IP address, browser type, pages visited, time spent on pages, and referring URLs. This information is collected through cookies and similar tracking technologies.

We use the information we collect for the following purposes:

• To provide, operate, and maintain our services
• To respond to your inquiries and communicate with you about our services
• To send you SMS text messages and emails regarding your account and our services
• To process payments and manage your subscription
• To send marketing and promotional communications (with your consent)
• To improve our website and services
• To comply with legal obligations
• To protect against fraudulent or illegal activity

When you provide your phone number and submit a form on our website, you consent to receive SMS text messages from JCH Automation Agency. We use SMS communications to:

• Confirm receipt of your inquiry and notify you that we will be in touch
• Send appointment confirmations and reminders
• Provide service updates and important notifications
• Send marketing messages about our services (where permitted)

Message frequency varies. Message and data rates may apply.

Opt Out: You may opt out of SMS communications at any time by replying STOP to any text message. You will receive one final confirmation message after opting out and will receive no further messages.

Help: Reply HELP to any message or email us at [email protected] for assistance.

We do not sell, rent, or share your phone number or personal information with third parties for their own marketing purposes.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: We may share information with trusted third party vendors who assist us in operating our website and services (such as payment processors, email providers, and CRM platforms). These parties are contractually obligated to keep your information confidential.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our website.

We use cookies for the following purposes:

• To remember your preferences and settings
• To analyze website traffic and usage patterns
• To measure the effectiveness of our marketing campaigns

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

If you cancel your subscription, we will retain your basic account information for up to 12 months before deleting it, unless a longer retention period is required by law.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption, secure servers, and access controls.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt Out of SMS: Reply STOP to any text message to opt out of SMS communications.
• Opt Out of Email: Click the unsubscribe link in any marketing email or contact us directly.

To exercise any of these rights, please contact us at [email protected].

Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: